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Our Commitment to Privacy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a fax number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect the information using advanced encryption and firewall technology. Your personal information cannot be read as it travels to our ordering system. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by Microsoft BCenteral Services & Authorize.net. They receive the information needed to verify and authorize your credit card to process your order. They are under strict obligation to keep your personal information private.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to our website via your e-mail address. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. We may share aggregated statistics not linked to any individual about buying patterns, sales and other shopping information with our marketing partners.

Other sites accessible through our web site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Document Imaging Supply Co. is not responsible for the actions of third parties. Document Imaging Supply Co. fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful. Please check back frequently to see any updates or changes to our privacy policy.

Copyright and Trademark Notice

This site is owned and operated by Document Imaging Supply Co. (doc-imaging.com & microfilmshop.com). Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Document Imaging Supply Co. and its Partners, Copyright © 1989, You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Shipping and Sales Tax Policy

We can accept orders anytime, 24 hours a day, seven days a week, via our web site or 8 a.m. to 5 p.m. PST M-F by telephone. Orders will be processed (pending credit card approval) within 24 hours of being placed, if placed Monday - Thursday. Orders placed Friday (after 2:00 pm PST) - Sunday will be processed the next business day. A business day is Monday - Friday, except holidays. Orders shipped via UPS services cannot be delivered to P.O. Box addresses. Please make sure to provide a physical shipping address.

Shipping methods

	·	UPS Ground
	·	UPS 3 Day
	·	UPS 2 Day
	·	UPS Next Day Air

Sales Tax Policy

Only California residents are required to pay a 7.75 sales tax on their purchase.

* Unless you are a reseller with a valid California Resale Licsense

Payment Options

We accept Paypal, VISA, MasterCard, American Express, Diners Club & Discover Credit Cards for domestic orders under $2500. Domestic orders over $2500 are subject to credit card approval and may require payment in advance by check or bank wire. International credit card orders are limited to $500. Larger international transactions require payment in advance via Bank Wire or Western Union. To place an order over telephone, give us a call toll-free at 1-800-488-7948 and we'll be happy to assist you with your purchase. Courteous & knowledgeable customer services representatives are waiting to assist you.

Return Policy and Information

Return policy

To return a product to Document Imaging Supply Co., you will need to request a Return Authorization (RA) number within 10 business days of your receiving your order. This can be done by submitting an RA request with a customer service representative on the phone at (909)581-3503. A customer services representative will be happy to assist you with your return. No returns of any type will be accepted without an RA number. DIS reserves the right to repair or replace any faulty equipment during the warranty period rather than issue a Return Authorization. Product shipped to DIS without prior RA approval will be refused and the product will be returned to the buyer.

Document Imaging Supply Co. accepts returns for exchange or store credit on merchandise from select manufacturers within 10 days of receiving your order. Original shipping charges are not credited on returned items unless there was an error on our part. Customers are responsible for all shipping charges back to DISC on returned items unless there was an incorrect item(s) shipped by DISC.

Returns within 10 days of receiving your order can be for exchange or credit at DISC discretion. Please be aware that specific manufacturers have more restrictive return policies and restocking fees of up to 25% may apply to some approved returns. All products returned MUST be 100 percent complete, contain ALL original boxes and packing materials, have original UPC codes on the products, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

Non-stock special order equipment, Used & Refurbished Equipment or Microfilm / Document Production Scanners or built upon order equipment can not be returned. Cancellations during production of built upon order equipment, before shipment is made are subject to restocking charges of up to 25%. If purchased by credit card, an additional 3% chargeback fee will be deducted from any valid DIS approved return.

Customer is responsible for shipping charges on returned items. All shipping cost for returned merchandise will be paid for by the shipper. No C.O.D. on shipments will be accepted. Only shipping cost for incorrect items delivered to the customer will be paid by DISC. The return must be shipped by standard ground shipment or regular First Class Mail in order for shipping cost credit. We will not credit the extra shipping cost of express delivery. We will only refund shipping cost if the item is returned by First Class Mail, US Priority Mail or UPS Ground Shipping.

DISC strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection. If equipment arrives damaged, save the equipment and the original box and packing it arrived in, notify DISC immediately to arrange for a carrier inspection and a pick up of damaged equipment.